All STEELIO products are crafted from premium-grade steel. Each piece undergoes precision laser cutting and is finished with a rust-resistant coating to ensure long-lasting beauty and durability.

Our products are primarily designed for indoor use. While they feature rust-resistant finishing, prolonged exposure to rain or humidity is not recommended. Please contact us if you need a piece for an outdoor or semi-outdoor setting.

Simply wipe with a dry or slightly damp cloth. Avoid abrasive cleaners or harsh chemicals. Keep away from prolonged moisture to maintain the finish.

Absolutely. Visit our Customize Your Design page to submit your idea, reference image, preferred size, and any special requirements. Our team will get back to you within 2 business days.

Custom orders typically take 7–14 business days depending on complexity and size. We will confirm the timeline with you after reviewing your design request.

We can produce pieces in a wide range of sizes — from small accent pieces to large statement walls. Specify your preferred dimensions in the custom design form and we will advise on feasibility.

We currently ship across Pakistan. For international inquiries, please contact us directly at our Contact page.

Every STEELIO piece is carefully wrapped and packed in premium protective packaging to ensure it arrives in perfect condition. Fragile items are double-boxed with foam padding.

If your order arrives damaged, please photograph the item and packaging immediately and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.

We accept all major payment methods available at checkout including credit/debit cards and bank transfers. Cash on delivery may be available for select locations.

Orders can be cancelled or modified within 24 hours of placement. After production has begun, cancellations may not be possible. Please contact us as soon as possible if you need to make changes.